1. Order Cancellations
Orders can usually be cancelled free of charge before they are packed or shipped.
Once an order has been handed over to our shipping partner, it cannot be cancelled. You may refuse to accept the delivery upon arrival; however, a return handling fee may apply.
2. Money-Back Guarantee & Return Eligibility
7-Day GuaranteeAt Soliscreen, we stand behind our products. If you are not satisfied with your purchase, we offer a 7-Day Money-Back Guarantee subject to the following terms:
Refund requests must be initiated within 7 days of delivery.
Applies to products bought directly from soliscreen.com by the claimant.
Products must be returned in their original packaging.
Skin purging does not qualify. Void for flash sale items or automated discounts greater than 20%.
3. Skin Irritation & Adverse Reactions
To ensure authenticity and prevent policy misuse, if you experience sudden irritation or side effects:
- •We may offer a brief evaluation/consultation with an affiliated skincare specialist or dermatologist to review your routine.
- •A refund is applicable only if the Soliscreen product was used individually and not layered or cross-contaminated with active ingredients from other brands.
4. Shipping Fees & Processing
Approved refunds will be processed back to the original payment method within 5 to 7 business days of us receiving the returned product.
For standard returns under the satisfaction guarantee, a fixed order handling and shipping deduction fee (e.g., Rs. 250 / $10) will be subtracted from the total invoice value.
5. Damaged or Wrong Items
If your order arrives damaged, leaking, or with incorrect items, please contact our support team within 48 hours of delivery with pictures of the package.
✓ We will immediately arrange a free replacement or full refund — no deductions applied.
Need to initiate a refund or cancellation?
Contact our support team and we'll guide you through the process.